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Source page: http://commons.wikimedia.org/wiki/File:Dabbawala.jpg
English: A charitable Trust started in 1890, The NMTBSA or commonly known as The Bombay Dabawalla has achieved 6 Sigma.

They collect the Lunch Tiffin from home and deliver at the work place in a record time. Approximately 4,00,000 transactions are done per day with a work force of approximately 5000 employees.. The Error rate is 1 in 16 million transactions. (6 Sigma performance requires 99.999999 % efficiency) The charge ? Rs 300/- per month ($6 per month) This rate is standard for any distance or weight. Their latest marketing strategy is Marketing pamphlets in the “Dabba”

By the way NMTBSA stands for Nutan Mumbai Tiffin Box Supplier’s Association.
Date 16 July 2007(2007-07-16), 10:48
Source The Bombay Dabawalla
Author Joe Zachs from Pune, India


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Checked copyright icon.svg This image, originally posted to Flickr, was reviewed on 26 June 2008(2008-06-26) by the administrator or reviewer Pruneau, who confirmed that it was available on Flickr under the above license on that date.

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